18  June  2018   

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Silkies.co.uk Privacy Policy Statement

At Silkies.co.uk we regard our customers' privacy as one of our most important values, and we are committed to protecting your privacy whenever you use Silkies.co.uk. We sincerely believe that our Privacy Policy will give you utmost confidence that your privacy is protected 24 hours a day, 7 days a week, 365 days a year.

How do we protect your privacy?

1. Your Personal Information.

Whenever you visit our Website, we will recognize you only by your domain name, never your e-mail address (if possible). When you visit us, it is often necessary for us to collect certain information about you -- such as your domain name ... the specific pages you access or visit ... and any information you voluntarily give us, such as survey information and/or site registrations.

We will collect your e-mail address only if and when you specifically and knowingly give us that information. We do maintain a list of the e-mail addresses our customers provide only so we can provide customer service. If you wish to have your name removed from our e-mail list, e-mail us at: comments@Silkies.co.uk, and be sure to include your HCI account number.
... write to us at Customer Service, PO Box 495, Ashford, TN23 9QH
... or call us at 01233 214316.

If you supply us with your postal address on line, you may receive additional mailings from us to that address introducing our new products, offering different or improved products, or informing you about upcoming sales of new or existing products.

If you supply us with your telephone number on line, you may receive a telephone call from us regarding any order you may place with us. You may also receive telephone calls from us regarding new products or information about upcoming special sales of existing products.

If you do not wish to receive mailings to your postal address or telephone calls, please e-mail us at: comments@Silkies.co.uk, and be sure to include your HCI account number.
... write to us at Customer Service, PO Box 495, Ashford, TN23 9QH
... or call us at 01233 214316.

Be sure to give us your complete address and telephone number so we can eliminate your name from any list we may use and/or share with other companies in the future.

2. Mailing Lists and Third Parties.

From time to time, we may release customer details, under highly controlled circumstances, to other reputable companies whose products and services we think you might enjoy. If you would like us to put your name on our do-not-share list, simply send us an e-mail to comments@Silkies.co.uk and we will remove your name from any lists we may make available to other companies. Be sure to include your HCI account number when you make this request. And, if you use more than one e-mail address to shop with us, be sure to send this message from each e-mail address you use.

We may provide aggregate statistics about our customers, our sales, our traffic patterns and related site information to reputable third parties. But be assured that we will never disclose any personally identifying information. Again, if you would want your name on our do-not-share list, send an e-mail to comments@Silkies.co.uk, or write to us at PO Box 495, Ashford, TN23 9QH and be sure to include your HCI account number.

3. Your Purchase(s) Information.

When you order a product from Hosiery Corporation International at Silkies.co.uk or by mail, we need to know your name and complete mailing address. We may also need your e-mail address, telephone number and credit card number and expiry date. This allows us to process and fulfill your orders as soon as possible and to notify you of your order status whenever you request it.

We will also collect certain data on your specific purchases. This information enables us to evaluate your reaction to the content, layout and the products we offer and to improve our Website periodically. We can also use this information to personalize your shopping experience by offering you products especially tailored to your needs and wants. We will never disclose this information or share it with any third party, if you tell us not to by emailing us at comments@Silkies.co.uk.

4. Credit Card Transactions.

If you use a credit card to make a purchase or join our programme, the transaction and your credit card number and expiry date are stored on our secure server for archival purposes only. We will never disclose any of this information to any third party.

5. "Cookies."

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies contain personally identifying information to allow us to serve you better now and in the future. This information is used only by HCI to evaluate the effectiveness of our Website and is not for sale or distribution. Most Web browsers automatically accept cookies, but you can usually set your browser to notify you when you receive a cookie, giving you a chance to decide if you want to accept it or not. However, cookies must be enabled for you to access our Website.

How does our Privacy Policy Work?

1. State-of-the-Art Technology.

When you place an order or access your account information, we use a state-of-the-art secure server to keep all your personal information -- including your billing and purchase information -- as secure as possible. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We have put this privacy protection control system in place to help ensure that your personal data remain safe and private.

2. Your Consent.

By using our Website, you consent to the collection and use of this information by Silkies.co.uk [unless you notify us in accordance with the procedures set out above]. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you have any comments or suggestions to improve our site, please send an e-mail to: comments@Silkies.co.uk, or write to us at PO Box 495, Ashford, TN23 9QH and be sure to include your HCI account number.

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